Author: AMED Admin

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Removal Notice

In order to cooperate with the company’s long-term development, including larger, more comfortable and more extensive in-store services, as well as strengthening and encouraging customers to use online stores and remote support, AMED will continue and accelerate the optimization of network systemization to improve customers’ high-quality experience. In the store, you can learn more about innovative medical information, and people with disabilities, the elderly or children can also get more considerate services in the newly designed AMED store.

AMED Wan Chai store will be closed on 25 January 2022, customers can still use the existing AMED Prince Store (Room 1005, 10/F, OfficePlus@Prince Edward, 794-802 Nathan Road) before Chinese New Year. After the Chinese New Year, AMED Wanchai and Prince Edward will be officially merged, providing nearly 1,000 square feet of space for customers to use. The detailed address is as follows:

 

Room 506-7, 5/F, OfficePlus@Prince Edward, 794-802 Nathan Road, Prince Edward, Kowloon (Prince Edward MTR Exit A)

 

< Service Hours >

Monday to Friday 9am to 7pm

Saturday 10.30am to 6.30pm

Sundays and Public Holidays Accept Early Appointments

Thank you to the customers who have used AMED Wanchai store services for a long time. We will work harder to serve customers from all regions of Hong Kong, Macau, China and overseas. AMED‘s delivery team and professionals who provide door-to-door services will definitely help you solve every problem.

In addition, AMED Hotline has also been changed to the following number, please feel free to call or click here to whatsapp us.

 

(852) 9382 6453

 

 

 

Hope to see you again at the new AMED store 🙂

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Arrangements for the safety of Philips CPAP/BiPAP

To all CPAP/BiPAP users:

Regarding the safety of the CPAP released by Philips on June 14, 2021, Hong Kong Department of Health received news on June 16, 2021, please click here to view the details on the Philips website.

The following are the CPAP models that Philips recommends users to discontinue using (only shown the models those AMED has been sold in retail):

DreamStation first generation (Auto CPAP, Auto BiPAP and Auto BiPAP ST)

DreamStation Go Auto CPAP

 

As Philips is currently accepting customer registrations in the United States and Canada, we need to wait for further information before contacting relevant customers directly.

Affected customers, Philips’ announcement also mentioned that apart from discontinue using the above models, customers should work with their physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment.

If you have any questions about this, please email to [email protected]. Also specify the name of the user, the phone number registered when buying the machine, and the serial number on the bottom of the CPAP. We will response your email shortly.

AMED provides the following alternatives:

* Customers who would like to trade up with other models and brands of CPAP, you can click here to learn more or call on our hotline.

* At present, there is a shortage of other alternative brands or models in stock. AMED is waiting for new products to arrive in Hong Kong in late June. Customers are kindly requested to pre-order in advance. Please click here to whatsapp order immediately or visit our website to browse this CPAP alternative model and BiPAP alternative model.

* Monthly rental – temporarily uses other unaffected brands or models, please click here to understand or call our company’s hotline.

* If there is no alternative, you can add an external disposable Filter to continue to use, if necessary, you can check with our company.

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Regarding the CPAP Safety issue released by Philips on June 14, 2021

To all CPAP users:

Regarding the safety of the CPAP released by Philips on June 14, 2021, the details can be viewed directly on the Philips website.

AMED is currently pending updates from the supplier, we will contact our customers for further once the updates are received. If you have any questions about this, please email to [email protected] . Please list the name of the user, the registered phone number when you purchased the machine, and the serial number on the bottom of the CPAP. We will response your email shortly.

AMED

 

* If you would like to temporarily use other unaffected brands or models in the form of monthly rental, you can click here to view on the webpage or contact our hotline for assistance.

* If you would like to trade up for other models and brands of CPAP, you can click here to find the right one or call our hotline for assistance.